Privacy Policy
This Privacy Policy explains how LoopNest (“LoopNest,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects information when you use the LoopNest mobile application and related services (collectively, the “Service”). It also explains the choices and rights available to you.
By using the Service, you acknowledge the practices described in this Privacy Policy. If you do not agree, do not use the Service.
1. Information We Collect
Account and authentication information
When an account is created or used, we collect information such as the account email address, display name, family name, account identifiers, authentication records, and account creation date. Passwords are processed by our authentication provider and are not stored by us in readable form.
Family and household content
We collect information that you or members of your household enter into LoopNest, including:
- Family member names, nicknames, initials, profile roles, and profile colors;
- Calendar events, dates, times, recurrence settings, reminders, notes, and assignments;
- Tasks, due dates, locations, notes, completion status, recurrence settings, reminders, and assignments;
- Grocery items, categories, notes, completion status, and assignments; and
- Other content you choose to add to the Service.
Subscription and purchase information
If you start a trial or purchase a subscription, Apple processes the payment. We and our subscription-management provider, RevenueCat, receive information needed to manage access, such as an app user identifier, product selected, subscription status, purchase and expiration dates, storefront, and entitlement status. We do not receive your full payment-card number.
Device and technical information
Our service providers may automatically process limited technical information needed to operate, secure, and troubleshoot the Service, such as IP address, device type, operating system, app version, identifiers, timestamps, request records, and diagnostic or error information.
Information we do not currently collect
LoopNest does not currently collect precise GPS location, contacts, photos, audio, health data, or advertising identifiers. A location or place that you type into an event or task is treated as household content; LoopNest does not use it to determine your device’s physical location. If these practices change, we will update this Policy and request any device permission required by Apple before accessing the relevant information.
Notifications and local storage
If you add a reminder, LoopNest requests notification permission and schedules the reminder locally on your device. Notification identifiers, your selected family email, the selected profile, and authentication session data may be stored locally on your device. You can disable notifications at any time in your device settings.
2. How We Use Information
We use information to:
- Create and authenticate accounts;
- Provide shared calendars, tasks, grocery lists, profiles, reminders, and household synchronization;
- Save and synchronize household content across supported devices and sessions;
- Process subscriptions, restore purchases, and determine access to paid features;
- Respond to support requests and service communications;
- Maintain security, prevent abuse, troubleshoot problems, and enforce our Terms of Use; and
- Comply with legal obligations and protect users, the public, and our rights.
LoopNest does not currently use third-party advertising SDKs, track you across apps or websites owned by other companies, or sell personal information for money. We do not use household content for advertising.
3. How Information Is Disclosed
We may disclose information in the following circumstances:
- Within your household: Household content is available to authorized profiles associated with the same family account, subject to the permissions provided by the Service.
- Service providers: Supabase provides authentication, database, and hosting infrastructure. RevenueCat supports subscription and entitlement management. Apple operates the App Store, processes payments, and provides platform services. They receive only information reasonably necessary to perform services for us or you.
- Legal and safety reasons: We may disclose information when reasonably necessary to comply with law, legal process, or valid governmental requests; enforce agreements; or protect rights, safety, and security.
- Business transfers: Information may be transferred as part of a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, subject to applicable law.
- With your direction: We may disclose information when you request or consent to it.
We require service providers that process personal information on our behalf to protect it in a manner consistent with this Policy and applicable law. Apple may process information as an independent provider under its own terms and privacy policy.
4. Data Retention
We retain account and household information while the account is active. After an account-deletion request is completed, we delete or de-identify account and household information under our control unless retention is reasonably necessary to comply with law, resolve disputes, prevent fraud or abuse, enforce agreements, or protect the Service and its users. Residual copies may remain for a limited period in backups or security logs before being overwritten. Apple and RevenueCat may retain subscription transaction records under their own policies or as required for accounting, fraud prevention, and legal compliance.
5. Your Choices and Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of personal information, or to object to or restrict certain processing. You may update or delete individual household items within the app where those controls are available. We will not discriminate against you for exercising a privacy right.
How to Delete Your Account
To delete your LoopNest account and the data associated with it:
- Cancel your subscription first. If you subscribed through Apple, manage or cancel the subscription in your Apple account settings. Canceling your subscription does not delete your LoopNest account.
- Email us at blackglassinfo@gmail.com. This is Black Glass Info. Ask us to delete your LoopNest account and associated data.
- Confirm your request. We will contact you to confirm that you want your account and data deleted. After you confirm, we will delete your account and the data under our control, subject to the retention exceptions described in Section 4.
Deleting the app from your device does not delete your account or server-stored household data. You may withdraw notification permission through iOS Settings. You may withdraw other consent, where processing is based on consent, by contacting us; withdrawal does not affect processing that occurred before withdrawal.
6. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. These include authenticated access and database access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children and Family Profiles
LoopNest is intended to be set up and managed by an adult account holder. The Service is not directed to children under 13 (or the minimum age required by local law), and children may not create their own account. An adult may create a household profile and enter information for a minor only if the adult is the minor’s parent or legal guardian, or otherwise has lawful authority and any required consent. If you believe a child provided personal information without appropriate authorization, contact us so we can investigate and take appropriate action, including deletion where appropriate.
8. International Processing
Information may be processed and stored in countries other than where you live. Those countries may have different data-protection laws. Where required, we use lawful safeguards for international transfers.
9. Third-Party Services
The Service relies on third-party services, including:
We encourage you to review their policies. We are not responsible for third-party services that are outside our control.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version and update the “Last updated” date. If required by law, we will provide additional notice or obtain consent.
11. Contact Us
For privacy questions or requests, contact:
LoopNest
Email: blackglassinfo@gmail.com
Mailing address: #1165, 470 Route 211 East, STE 24, Middletown, NY 10940, United States